DESKTOP SUPPORT TECHNICIAN

The Desktop Support Technician provides desktop support for company employees in a timely manner to ensure optimal workstation performance.

ESSENTIAL FUNCTIONS:

• Troubleshoots network connectivity issues.
• Diagnoses and resolves technical issues with hardware or software systems.
• Responds promptly to queries and provides excellent customer service at all times.
• Communicates via phone, in person, or online chat to understand and troubleshoot technical issues.
• Determines the need for and subsequently provides system reconfiguration.
• Assesses user needs and recommends technical solutions such as patches, upgrades, or enhancements.
• Documents technical support procedures and maintains customer records.
• Provides information on proper installation, maintenance, and use of technical systems.
• Completes thorough installations on the client environment by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions.
• Collaborates with Systems Administrator; reviews and analyzes hardware and software needs; recommends changes and upgrades.
• Communicates effectively with both technical and non-technical personnel to solve issues.
• Other duties, as assigned.

QUALIFICATIONS:

• AA degree or technical training in an IT-related field.
• 1-3 years’ proven experience providing excellent customer service.
• Network+, A+, Security+, and/or ITIL certification, preferred.
• Ability to protect the organization’s value by keeping information confidential.
• Solid analytical and troubleshooting skills with a strong focus on results.
• Excellent communication and customer service skills.
• Able to establish and maintain effective working relationships with coworkers, employees, and vendors.
• Ability to be on-call and work after-hours, as needed.
• Knowledge of the following, preferred: Office 365, Enterprise Antivirus, VMware Horizon View, Active Directory, Windows Update Service, and Microsoft Deployment Toolkit.

CLOSING DATE:  9/29/23

Syntech job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position.

Syntech is a drug and alcohol-free work environment and Equal Opportunity/Affirmative Action Employer (Minority/Female/Disabled/Veteran)