Website Syntech

The Desktop Support Technician provides desktop support for company employees in a timely manner to ensure optimal workstation performance.


  • Troubleshoots network connectivity issues.
  • Diagnoses and resolves technical issues with hardware or software systems.
  • Responds promptly to queries and provides excellent customer service at all times.
  • Communicates via phone, in person, or online chat to understand and troubleshoot technical issues.
  • Determines the need for and subsequently provides system reconfiguration.
  • Assesses user needs and recommends technical solutions such as patches, upgrades, or enhancements.
  • Documents technical support procedures and maintains customer records.
  • Provides information on proper installation, maintenance, and use of technical systems.
  • Completes thorough installations on the client environment by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions.
  • Collaborates with Systems Administrator; reviews and analyzes hardware and software needs; recommends changes and upgrades.
  • Communicates effectively with both technical and non-technical personnel to solve issues.
  • Other duties, as assigned.


  • AA degree or technical training in an IT-related field.
  • 1-3 years’ proven experience providing excellent customer service.
  • Network+, A+, Security+, and/or ITIL certification, preferred.
  • Ability to protect the organization’s value by keeping information confidential.
  • Solid analytical and troubleshooting skills with a strong focus on results.
  • Excellent communication and customer service skills.
  • Able to establish and maintain effective working relationships with coworkers, employees, and vendors.
  • Ability to be on-call and work after-hours, as needed.
  • Knowledge of the following, preferred: Office 365, Enterprise Antivirus, VMware Horizon View, Active Directory, Windows Update Service, and Microsoft Deployment Toolkit.

CLOSING DATE:  9/29/23

Syntech job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position.

Syntech is a drug and alcohol-free work environment and Equal Opportunity/Affirmative Action Employer (Minority/Female/Disabled/Veteran)         

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