TECHNICAL WRITER

A Technical Writer is responsible for generating end-user and internal documentation for Syntech’s product lines. This role involves creating and maintaining various types of documentation, ensuring quality and accuracy, and collaborating with stakeholders to enhance the user experience.

ESSENTIAL FUNCTIONS:

• Creates and updates user manuals, feature guides, product bulletins, and troubleshooting content.
• Ensures clarity, accuracy, and consistency through quality reviews and peer edits.
• Translates complex technical concepts into clear, user-friendly content.
• Collaborates with subject matter experts and stakeholders to gather and organize information.
• Follows documentation standards, templates, and style guides.
• Manages and maintains internal documentation libraries and special projects.
• Tracks documentation tasks to meet deadlines and product release schedules.
• Uses tools like Confluence, JIRA, MS Teams, and SharePoint to manage documentation workflows.
• Identifies and improves content structure or gaps, proactively.
• Mentors junior writers on documentation standards.
• Adapts to shifting priorities and evolving industry needs.

REQUIREMENTS:

• Bachelor’s degree in English, Technical Communication, Computer Science, IT, or related field; will consider relevant years’ experience in lieu of degree.
• 5–7 years of experience in technical writing and end-user documentation.
• Technical knowledge in engineering or computer science.
• Strong information processing, research, and synthesis skills.
• Effective communication and collaboration with developers and cross-functional teams.
• Experience with both print and digital media formats.
• Proficient in Microsoft Office Suite, SharePoint, Confluence, and JIRA.
• Familiarity with version control systems (e.g., Git) and CMS tools like ClickHelp.
• Skilled in using Snagit, Adobe Technical Communication Suite, and other documentation tools.
• Experience with API documentation, technical specs, and visual content creation.
• Knowledge of Web Content Accessibility Standards (WCAG).
• Strong grammar, spelling, and punctuation skills (testing may be required).
• Able to work independently and manage time effectively.
• Comfortable in Agile or hybrid development environments.
• Leadership or mentoring experience, preferred.
• Familiarity with hardware and embedded systems is a plus.

CLOSING DATE:  6/6/25

Syntech job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position.

Syntech is a drug and alcohol-free work environment and Equal Opportunity/Affirmative Action Employer (Minority/Female/Disabled/Veteran)